Tata Consultancy Services (TCS) announced on Thursday that it has been chosen as a strategic partner by the UK’s Financial Ombudsman Service to accelerate digital transformation.
“The Ombudsman has partnered with TCS to enhance and future-proof its digital service capabilities, to help it achieve its goal of preventing complaints and injustice, and to better serve and support its customers,” reads the statement. a statement from TCS.
The TCS will help future-proof the Ombudsman’s technological capabilities through a new digital portal that will improve the experience for complainants and respondents.
The company will also develop and maintain a complaints management and reporting system in order to improve the public service offer of the ombudsman and the performance of the organization.
“This partnership with the Ombudsman strengthens our collaboration across UK public sector financial services, and we are delighted to be their partner of choice to future-proof their technologies and manage their digital transformation strategy,” said Amit Kapur, Head of TCS UK&I. .
“Ombudsman’s customer focus aligns with our own goals, and we look forward to working together to improve the digital experience for all users,” he added.
TCS is the UK’s largest IT services provider by revenue with around 18,000 employees and contributes significantly to the UK economy and local community initiatives across the country, the company said.
Operating within the UK utility sector, the Ombudsman provides free, easy-to-use services that help resolve complaints between consumers, small businesses and financial services firms.
Commenting on the development, Nicola Wadham, Chief Information Officer, The Financial Ombudsman Service, said: “We are delighted to partner with TCS to help support the transformation of our service.”
“We share a common desire to create digital channels that make a difference in the service of all our customers, businesses and consumers, by increasing the accessibility of our service and improving our response times”, he added.
The contract follows a competitive procurement process launched in July 2021, as part of the mediator’s commitment to continuously improve its digital technology and services.